Support

Get Started

 

Sign Up

To begin, you'll need to complete a registration form first. You must provide your personal details including your name, date of birth, phone number, and location. Additionally, you will be prompted to create a password.

 

Email Verification

To complete the registration process, you must verify your email address by clicking on the confirmation link sent to the email address you provided. Once you have completed this step, you will be granted access to the community forum.

 

Apply as a consultant

Once you have registered and confirmed your email address, you will be eligible to apply as a consultant. To do so, you will need to complete a form that details your motivations, skills, and work experience. Additionally, you can upload your resume, showcase your verified certifications, and specify your preferred project type within the form.

Once submitted, your application will be reviewed by a Wileo team member.

 

Verification Process

 

How it works?

Upon submission of your application, a Wileo team member will evaluate it by examining the documents provided, as well as assessing your work experience, skills, education, and tax documentation.

 

Eligibility and Vetting Process

 

Typical experience and education

Upon submitting your application, a Wileo team member will assess it and reach out to you if additional information is required. Your relevant experience in your field of expertise as well as your previous education will be evaluated.

 

Badges

You have the option to include verified certifications such as badges on your profile. This is highly valued and can increase your chances of future employment.

 

Find a Project

 

Project types

Fixed fee

In a fixed fee project, the fee is agreed upon and determined at the start of the project. The consultant can propose a fee for the project, which will then be evaluated by the client. The consultant will be notified if the offer has been accepted.

 

Timesheet based

Timesheet-based projects are structured around an hourly rate. When applying for a project, the consultant will specify their availability per week as well as their hourly rate. Following this, the consultant will submit a timesheet on a weekly basis, which will be reviewed by the client. The client will then either approve or reject the timesheet.

 

Submit an offer/application

Offering on a fixed fee project

To submit an offer for a project, a consultant can click on the "offer" button while viewing the project. They will be required to fill in the project budget and the expected number of days for completion. Additionally, they may include a comment with their submission.

 

Applying on a timesheet-based project

To apply for a timesheet-based project, a consultant can click on the "apply" button while viewing the project. They will be required to fill in their availability per week and the expected hourly rate. Additionally, they may include a comment with their submission.

 

Work on Projects

 

Workspace

Once the client accepts the offer or application, the workspace becomes available. Within the workspace, it is possible to initiate a conversation with the client and upload files relevant to the project.

 

Tools and support

The legal page and the FAQ section are provided to answer any questions you may have. Alternatively, the support team can be reached through the chatbot.

 

Payments

Fixed Fees

In a fixed fee project, an escrow system is utilized. The consultant receives payment only after the project has been completed and approved by the client.

Timesheet based

For time-based projects, the consultant must log the hours worked daily using a timesheet and submit it on a weekly basis. The client will then review the timesheet and process it accordingly. The consultant will receive an invoice from the client every week.

 

Disputes

At any point during a project, either the client or consultant can initiate a dispute. A member of the Wileo team will evaluate the dispute and determine whether the client or consultant is the winner. If the consultant is declared the winner, the payment will be sent to them. However, if the client is deemed the winner, the payment will be sent to them instead.

 

Get Started

 

Sign up
To begin, you'll need to complete a registration form first. You must provide your personal details including your name, organisation name, ABN, phone number, and location. Additionally, you will be prompted to create a password.

 

Email verification
To complete the registration process, you must verify your email address by clicking on the confirmation link sent to the email address you provided. Once you have completed this step, you will be granted access to the community forum.

 

Verification Process

 

How it works
A Wileo team member will assess your application and verify that you are a legitimate person representing a real entity. If all requirements are met, your profile will be approved and you can start posting projects.

 

Eligibility
Your organization will undergo a verification process to ensure your company is related to the services provided on the platform.

 

Find a Project

 

Fixed Fee
Fixed fee projects involve the client setting a predetermined fee when posting the project. The consultant received the payment once the project is completed and validated by the client.

 

Timesheet based
For timesheet-based projects, the consultant logs the hours worked daily using a timesheet and submit it on a weekly basis. The client will then review the timesheet and process it accordingly.

 

Managed team projects
Projects/Panels is a contract with local terms and conditions between the client and Wileo. These projects have to be negotiated locally between the client and Wileo.

 

Work on Projects

 

Hire a consultant
Consultants have the option to present or submit their proposals for projects.You can assess and consider their offer or application, and subsequently make a decision on which consultant to collaborate with.

 

Workspace
Once the client accepts the offer or application, the workspace becomes available. Within the workspace, it is possible to initiate a conversation with the client or the consultant and upload files relevant to the project.

Tools and Support
The legal page and the FAQ section are provided to answer any questions you may have. Alternatively, the support team can be reached through the chatbot.

 

Payments

Fixed fee
Escrow is a payment arrangement that is suitable for small projects or tasks with a value of less than $3000AUD. To initiate the project, the client pays in advance for the estimated value of the work using a credit card, and the money is held in an escrow account managed by our partner Stripe. Once the work is completed, the client has the option to release the payment to the consultant's account. In case of a dispute, Wileo acts as an impartial party and investigates to resolve the issue in favor of one of the parties involved.

 

Timesheet based
Time based arrangement is using a standard and local Professional Services contract between the client and Wileo. The consultant will fill in detailed hours in Wileo timesheet system which will need to be processed by the client on a weekly basis. The client can approve or reject the timesheet (with a comment). In case of rejection, the consultant can re-submit or escalate to Wileo team. All the approved timesheet will be billed to the client on a regular basis as per the executed Professional Services contract.

 

Disputes

At any point during a project, either the client or consultant can initiate a dispute. A member of the Wileo team will evaluate the dispute and determine whether the client or consultant is the winner. If the consultant is declared the winner, the payment will be sent to them. However, if the client is deemed the winner, the payment will be sent to them instead.